Niva Privacy Policy
This Privacy Policy describes how your personal information is collected,
used, and shared when you visit or make a purchase from (the “Site”).
SHARING YOUR PERSONAL INFORMATION
We DO NOT share your Personal Information with third parties for their own interest or any other reason. Except for: but not limited to: - A subpoena from court - Search warrant or other lawful request for information we receive, or to otherwise protect our rights. Finally, we may also share your Personal Information to comply with applicable laws and regulations, as stated above.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@nivaonline.co.za or call +27 81 415 7556
YOUR RIGHTS
If you are a South African resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Refunds/ Exchanges
As these are personal items there are no returns and refunds, however in the event that an item is defective or damaged, you have 24hrs after your order has been delivered to request a refund.
OFFLINE DATA, PURCHASED MARKETING DATA and competition entries
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
BEHAVIORAL ADVERTISING
As described above, we do not use your Personal Information to provide to third parties for any reason besides our own marketing strategies.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and attend to it swiftly.
